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Are you an Existing Prepaypower customer?
Support Section
Our Support section contains quick answers to our most frequently received questions.

We have been working closely with the government to do something about recent cost of living increases and we are delighted to confirm that our customers will each be getting a €200 rebate.  The €200 will be given out from the 5th April onward and there's no need for customers to contact us directly.
 

  • Customers with our Smart Pay meters will have the €200 automatically added to their balance on/shortly after the 5th April 2022

  • Customers with our Classic Pay meters will receive two different codes, each of them for €100, which then need to be added to the meter. The codes will likely be 20 digits long, but a small number of them may be 60 digits in length.


Regardless of what type of meter you have, there's no need to contact us directly for the codes, we'll be sending them out automatically to SmartPay customers and via SMS/Email to Classic Pay customers. This will happen either on or shortly after the 5th April 2022. To find out if you have a Classic Pay or Smart Pay meter click here. 

 


Click on the "Live Chat" button or "Call Support" below.

Contact our Property Professional Team on:

 

Phone: 1800 929 053

Email: Click Here to Email Us

 

Opening Hours:

Monday - Friday: 8am - 7pm

Saturday: 9am - 5pm

Sunday: Closed

Question about Meter Installation?

 

Phone: 1800 989 001

 

Opening Hours:

Monday - Friday: 9am - 5:30pm

Saturday & Sunday: Closed

Contact our Sales Team on:

 

Phone: 1800 910 010

Phone: +353 (0)21 235 5909

Email: sales@prepaypower.ie

 

Opening Hours:

Monday - Friday: 8am - 7pm

Saturday: 9am - 5pm

Sunday: Closed

You can find details of our Christmas and New Year opening hours by clicking here. 

Before you get in contact you will need

We recommend X and you need to X and Y.
Before you call have your XYZ to hand.

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For more info on XYZ  click here

Smell gas? 

Contact Gas Networks Ireland Immediately:

Republic of Ireland: 1800 20 50 50 or 112/999
Northern Ireland: 0800 002 001 or 112/999

Electrical Safety?

Contact ESB Networks Immediately:

Republic of Ireland: 1800 372 999 or 112/999
Northern Ireland: +353 21 2382410 or 112/999

More Help?

For more information on Electrical Safety click here and on Gas Safety click hereStill need help? Click on the "Live Chat" button or "Call Support" below.

 

Moving Out:

Want to move your PrepayPower account to a new home? All we need is your new address and MPRN number and we'll set you up. Call our Moving Home team today on 1800 844 784 or fill in the Switch Now form. 

Moving In:

If you have just moved into a property with a PrepayPower meter on the wall or if you are moving out of your home and want to let us know please review our guide here.
 

Property Professionals:


Find out the services we offer to property professionals by visiting here. Want to sign up with PrepayPower? Call 1800 929 053 or email propertyprofessionals@prepaypower.ie

Statement - Proof of Address 

 

If you need an account statement or a proof of address, you can  order one online here.
 

Still need help? 


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Call us today for Broadband Sales

Customer Support team

1800 911 977

Opening hours:
Monday - Friday: 8am - 9pm
Saturday: 9am - 7pm
Sunday: 10am - 6pm

Sales Team:

1800 910 010 or 

+353 (0)21 235 5909

Opening hours:
Monday - Friday: 8am - 7pm
Saturday: 9am - 5pm
Sunday: Closed

Moving Home team

1800 844 784

Opening hours:
Monday - Friday: 9am - 730pm
Saturday: 9am - 4pm
Sunday: Closed

Broadband Support team

1800 989 004

Opening hours:
Monday - Friday: 9am - 7pm
Saturday: 9am - 4pm
Sunday: Closed

Customer Support team

1800 989 002

Opening hours:
Monday - Friday: 8am - 9pm
Saturday: 9am - 7pm
Sunday: 10am - 6pm